Privacy Policy

Last Updated: 07-Mar-2019

Please note: specific client membership programs operated by Passport Unlimited may utilize program- or employer-specific Privacy Policy and Terms of Use language. Please visit your membership program website or sign into the app to view the statement and terms specific to your membership.

Privacy Policy

Passport Unlimited is a US-based company located and operating only in the United States. Any personal information submitted or uploaded to Passport is processed in the United States and not transferred outside the United States.

Passport Unlimited is committed to your privacy. This privacy policy describes what information we collect from you and what we use if for; how you can update, export and delete your information; and how we keep the personal information you share with us safe. This privacy statement applies to all Passport's websites and mobile apps. Specific client membership programs operated by Passport Unlimited may utilize program- or employer-specific Privacy Policy and/or Terms of Use language. Please visit your membership program website to view the statement and terms specific to your membership.

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published for your review. Changes will become effective immediately upon publication, but will not apply retroactively. If changes are significant, we will provide a more prominent notice (such as a website banner or email notification) for your awareness.

1. What is Personal Information?

“Personal information” is information that can be associated with a specific person and could be used to identify that specific person whether directly from that data or when combined with data and other information that Passport has or is likely to have access to. We do not consider personal information to include anonymized or aggregated clickstream data (such as hardware, OS and browser information) as it cannot be be used to identify a specific person.

2. The Personal Information We Collect & Where We Get It

We collect personal information when you perform any of the following: sign into our website, register or update a member profile, submit a survey, contact member support, submit a suggestion form, or use our mobile app. In some cases, elements of your profile information are verified or provided by your employer (or entity through which your membership was made available), such as through a single-sign-on workflow using existing external account credentials or via a data file provided by your employer which we use to validate that you are eligible to participate in the program.

To populate your member profile, we always collect your first and last name, local region (e.g.: city/state), and email address. In cases where we must fulfill a physical membership card, we also collect your company name, mailing address, and phone number.

When visiting our website or using our mobile app, the IP address of your device and other clickstream data (such as hardware, OS and browser information) is collected in our temporary system logs. When using our mobile app, we also collect the geo-location (if location permissions are enabled) and a unique notification identifier for your device.

3. How We Use the Information We Collect

We use your personal information in combination with the local region (e.g.: city/state) in your member profile to provide you with a personalized experience. Based on the email preferences you configure, we will use your personal information to send you emails, information about Passport Unlimited, or other promotional materials related to your membership. Independent of your email preference settings, we may occasionally send notices or messages of a transactional or relationship nature (e.g.: receipts or renewal notices).

We use your device geolocation, the publicly-available geolocation associated to your IP address, and/or the local region (e.g.: city/state) in your member profile to display localized content when you are browsing our website or using our mobile app. When you install our mobile app (or anytime thereafter), you may choose not to share (or to stop sharing) your geolocation by disabling the location permission for our app on your device.

We use the unique notification identifier for your device(s) in order to deliver “push” notifications targeted to the device(s) associated to your membership. The settings that control these notifications are managed on your device; they are not managed as a part of your member profile. You may choose not to receive (or to stop receiving) notifications by disabling the notification permission for our app on your device.

If you have questions about location and notification settings, please contact your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

When your membership is provided by an employer or other entity, elements of your personal information are periodically used to verify your continued membership eligibility by your employer (or entity through which your membership was made available).

We use web forms throughout our website and mobile app for customer comments and suggestions. Any information we collect from emails or web forms is used for the purpose of responding to your questions or comments. We may also retain your comments to improve our site or mobile app and program, or review and discard the information.

When you contact Passport Unlimited, we keep a record of your communication to help answer questions and resolve any issues you might encounter. These communication records are associated to your member profile in order to facilitate and optimize our support of your membership.

If you are a consumer in the European Union, we will only process your personal information when we have a legal basis to do so. When we do process your personal information, we will do so with your consent or because the processing is necessary: for the performance of a contract with you; to comply with our legal obligations; to pursue our legitimate interests; or to establish or defend a legal claim.

4. Personal Information We Share & Why

Passport Unlimited does not provide any personal information to third parties for their own direct marketing purposes. Additionally, we will not disclose your personal information to a third party unless:

• It is a request from the entity through whom you obtained your membership (for example, your employer or the person who purchased your card as a gift)
• With your explicit consent
• To comply with our legal requirements
• To enforce our Terms of Use

We may use non-identifying and aggregate information to better design our website and to share with advertisers and internet analytical companies. For example, we may tell an advertiser that a certain number of individuals visited a specific page on our website, but we would not disclose any personal information to a third party that could be used to identify individuals.

We may also transmit and store your personal information with third party service providers (or “data processors”) such as our cloud computing provider as part of the IT infrastructure necessary for us to provide our services to you. Unless we tell you differently, they do not have any right to use your personal information beyond what is necessary to assist us. Passport Unlimited and the service providers that we use are located in the United States and any information we collect about you or that you provide to us will therefore be processed and stored within the United States.

In the event that Passport Unlimited or a portion of our business are sold, your personal information may be among the assets transferred. The purchasing party would be required to apply this Privacy Policy to their use of your personal information should such information be included in the purchase.

5. Cookies and Third Party Websites

When you access our website, we place small data files called "cookies" on your computer to support functionality of the features available within our website. Our cookies are used to:

• Enable automatic sign in. If you check the “Remember Me” checkbox at sign in, you won’t be prompted to sign in again (for up to 6 months) while using the same browser. Your membership identifiers are stored in a cookie.
• Maintain your session context. For example, if you’re scrolling a list of restaurants and need to step away for an hour-long meeting, you can pick up where you left off without having to start over from the home page. Your session context is stored in a cookie until you exit your browser.
• Maintain your view, search and filter settings. For example, if you’ve switched to the “map” layout while browsing the dine category, the website will continue to show the map layout as you navigate to other categories. Your view, search and filter settings are stored in a cookie until you exit your browser.

We encode our cookies so that only we can interpret or access the information stored in them. You are free to block or delete our cookies, but doing so may interfere with how you interact with our website.

Our website contains links to a variety of external / third-party websites hosted by participating merchants and restaurants. When linking to these websites, you may also encounter cookies from those third-parties. Please note: we have no control over the privacy practices of any external website or the cookies created by any external website and such files are outside the scope of this Privacy Policy.

6. Your Choices & Rights

Where you have given us your consent to use your personal information, you can withdraw it by doing the following:

• To stop receiving our email marketing you can change your email preferences within your member profile, follow the unsubscribe instructions in any of the emails we send to you, or contact us and we will do it for you.
• To opt out of sharing your device geolocation or receiving push notifications, you may update the location or notification permission settings on your device.

You also have rights over how your personal information is used including:

• The right to object to our processing of your data. You may contact us when you wish to no longer participate in the Passport program and we will remove your data from our systems.
Email your request to support@passportunlimited.com.
• The right to request that your information be erased or restricted from further use. We will delete your personal information upon your request, unless there is a legal obligation to retain it. If there is a legal obligation, we will notify you. Any personal information stored in backups will be restricted upon your request, such that it is never recovered and will deleted following the backup retention period (not to exceed 1 year). Email your request to support@passportunlimited.com.
• The right to request a copy of the information we hold about you. You are entitled to receive any personal data you have provided to us in a structured, commonly used and machine-readable format. We will provide your data electronically in an easily readable and transferrable format appropriate to the data (such as a comma separate file, a spreadsheet, or similar). Please email support@passportunlimited.com and we can assist you with this request.
• The right to correct, amend or update information you have given us. You can do this by logging into your member profile and updating your information. In some cases, your member data may only be changed by contacting your employer who has provided you the Passport benefit.

We will respond to any request we receive via email under this section within 30 days.

7. Your California Privacy Rights

If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Please note that Passport does not provide any personal information to third parties for their own direct marketing.

Passport Unlimited does not track its customers across third party websites to provide targeted advertising. Additionally, we do not allow third party advertisers to set cookies using content embedded within our websites. Therefore, our websites do not respond to Do Not Track (DNT) signals or browser settings.

To exercise your rights, you can, call or write to us using the contact information available in the final section ("How To Contact Us") of this document. We will respond within 30 days.

Under California Civil Code Section 1789.3, Passport Unlimited is required to provide California residents with the following specific consumer rights information: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1020 N Street, #501, Sacramento, California 95814, or by telephone at 1-916-445-1254.

8. Security and Retention of Your Personal Information

We will work hard to protect your information from unauthorized access, alteration, disclosure or destruction. We do this by employing safeguards like firewalls, data encryption, physical access controls to our servers, and other access controls. No safeguards, including the highest levels of data encryption, can ensure perfect security. As such, we cannot expressly warrant the security of any information that you transmit to us, you do so at your own risk.

We will retain your personal information for 3 years following the expiration of your membership or last activity, whichever occurs last. For members in our Passport Dining Programs, we retain your personal information for 10 years following the expiration date of your membership or for 10 years following the expiration of your gift purchaser’s membership (in cases where your membership was provided as a gift), whichever occurs last. For members with unassigned gift cards, we retain your personal data until all of your gift inventory has been assigned. When we no longer need your information, we dispose of it in a secure manner according to our data retention and deletion policies.

9. Personal Information of Children

Our websites and mobile apps are not directed toward children under 18 years of age. We do not knowingly collect information from children under 18. If you are under 18, please do not use our websites or mobile apps or submit any personal information to us. Please email us at support@passportunlimited.com if you believe we have collected personal information from a child.